We abide by the Federal Privacy Act and the National Privacy Principles (NPPs), which set out standards for the collection, use, disclosure and handling of personal information.
'Personal Information' means any information that can identify an individual.
'Our', 'Us' and 'We' refers to Covertec Pty Ltd (ABN 94 151 402 925), of 26 Greenhill Road, Wayville, SA 5034.
'You', 'Your' and 'Yourself' refers to our current and prospective customers, members, establishments and clients. It also refers generally to users of our web site.
How and why we collect personal information
We collect personal information to be able to provide our services to you. Information is collected in several different ways including:
Online Form/request Completion– When complete any online form, quotation or cover request, we will ask you to provide certain information about yourself. This information may include name, mailing address, e-mail address and phone number. We will collect personal information such as this only when it has been voluntarily provided by you.
Financial Services Products -We may collect personal information either directly from you or indirectly from third parties. For example, you may not only provide us with information on yourself for the purpose of obtaining our services but also on other individuals to be insured who you represent. We may obtain personal information from past insurers, witnesses to claims, and publicly available sources etc.
Most web browsers automatically accept cookies, but you can usually change your browser settings to display a warning before accepting a cookie, or to refuse all cookies. However, if you choose to disable cookies then you will not be able to access some portions of our website.
Online forms, including surveys –When you complete an online form or survey, we may collect contact information such as your name, mailing address, email address and phone number.
How we use and disclose personal information
We do not use or disclose personal information for any purpose that is unrelated to the services we provide to you and that you would not reasonably expect us to do in the provision of these service (except with your consent).
We have a duty to maintain the confidentiality of your affairs, including your personal information. Our duty of confidentiality applies except where disclosure of your personal information is with your consent or we are compelled to do so by the law.
We may disclose your personal information to third parties who assist us or are involved in the provision of our services to you.
We may disclose aggregate anonymous statistics regarding our customers, members, establishments and clients, sales, traffic analyses and other information regarding or collected through our website and printed forms.
We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect, use or disclose it.
What we expect of you
When you provide us with personal information about other individuals, we rely on you to have made them aware that you will or may provide their information to us, the purposes we use it for, the types of third parties we disclose it to and how they can access it (as described in this document). If it is sensitive information we rely on you to have obtained their consent to the above. If you have not done either of these things, you must tell us before you provide the relevant information.
Security of your personal information
We endeavor to protect any personal information that we hold from misuse and loss, and to protect it from unauthorised access, modification and disclosure.
Links to other sites
If we send you any information about services or products, or you do not want us to disclose your personal information to any other organisation (including related bodies corporate) you can opt out by contacting us directly.
How to contact us
Telephone: 08 7071 3814
Mail: Covertec Pty Ltd, 26 Greenhill Road, Wayville, SA 5034
We will respond to your query or complaint as soon as possible and will try to resolve any complaint within 10 working days. If this is not possible, we will contact you within that time to let you know how long we estimate that it will take to resolve your complaint.