Privacy Statement

In this Statement We, Our and Us means Protecsure Pty Ltd (ABN 26 094 997 163 / AFSL 238815) trading as "Covertec".

You can contact us as follows:

  • Protecsure Pty Ltd
  • Level 2, 151 Castlereagh Street, Sydney NSW 2000
  • Tel: 02 8251 6688 or 0408 089 200
  • Email:

You and Your refers to Our customers and prospective customers as well as those who use Our Website.

This Statement is a summary of Our Privacy Policy and provides an overview of how Covertec collect, disclose and handle Your Personal Information. Our Privacy Policy may change from time to time and where this occurs, the updated Privacy Policy will be posted to Our website.

Why Covertec Collect Your Personal Information

The primary purpose for Our collection and use of Your Personal Information is to enable Us to provide insurance services to You. Sometimes, Covertec may use Your Personal Information for Our marketing campaigns, in relation to new products, services or information that may be of interest to You. If You wish to opt out of Our marketing campaigns, You can contact Our customer relations team on 02 8251 6688 or email

How Covertec Obtain Your Personal Information

Covertec collect Your Personal Information (which may include sensitive information) at various points including but not limited to when You are applying for, changing, or renewing an insurance policy with Covertec or when Covertec are processing a claim. Personal Information is usually obtained directly from You but sometimes via a third party such an insurance intermediary or Your employer (e.g., in the case of a group insurance policy).

When information is provided to Us via a third party, Covertec use that information on the basis that You have consented or would reasonably expect Us to collect Your Personal Information in this way. Covertec take reasonable steps to ensure that You have been made aware of how Covertec handle Your Personal Information.

When Do Covertec Disclose Your Personal Information?

Covertec may disclose the information Covertec collect to third parties, including service providers engaged by Us to carry out certain business activities on Our behalf (such as claims assessors and call centres in Australia).

Your Consent

In dealing with Us, You agree to Us using and disclosing Your Personal Information as set out in this Privacy Statement. This consent remains valid unless You tell Us otherwise. If You wish to withdraw Your consent, including for things such as receiving information on products and offers by Us or persons Covertec have an association with, please contact Our Privacy Officer.

Access to And Correction of Your Personal Information

If You would like a copy of Your Personal Information or wish to correct or update it, want to withdraw Your consent to receiving offers of products of services from Us or persons Covertec have an association with, or You would like a copy of Our Privacy Policy, please contact Covertec on 02 8251 6688 or email

To request access to, update or correct Your personal information held by Covertec, please contact Covertec on 02 8251 6688 or email

How to Make A Complaint

If You have a complaint or would like more information about how Covertec manage Your Personal Information, please review Our Privacy Policy for more details, or contact: